Refund policy
Return & Refund Policy (Worldwide – 60 Days)
At Nuzzly, we want you to be fully satisfied with your purchase. For this reason, we offer a 60-day return window from the date you receive your order.
Nothing in this policy affects your statutory consumer rights under applicable law.
Return Window – 60 Days
You have 60 calendar days from the date you receive your order to request a return.
To be eligible for a return under our voluntary 60-day policy, your item must be:
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Unused and in the same condition as received
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Unopened and in its original packaging
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With all accessories, straps, covers, tags, and packaging
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Accompanied by proof of purchase
These conditions apply to our voluntary return policy and do not limit your statutory rights.
Hygiene & Safety – Baby Feeding Pillows
For hygiene and safety reasons, baby feeding pillows and nursing support products must be returned unused, clean, and in their original packaging under our voluntary return policy.
Products that have been used for feeding, stained, washed, or damaged after delivery are not eligible for a voluntary change-of-mind return.
Where applicable law provides a right to cancel, customers may inspect the product as permitted by law. Opening packaging does not automatically remove statutory cancellation rights.
Products that arrive damaged, defective, or not as described remain covered by applicable consumer protection laws.
How to Start a Return
To request a return, please email us at:
Once your return request is reviewed, we will provide:
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A Return Authorization Number (RMA)
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The return address
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Instructions on how to complete the return
Please contact us before sending your item back so we can assist you.
Returns under our voluntary policy require prior authorization. This does not restrict any statutory right to cancel or return an order.
Reporting Damages & Issues (48-Hour Rule)
Please inspect your order immediately upon delivery.
Contact us at contactnuzzly@gmail.com if:
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The feeding pillow arrives damaged
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The product is defective
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You received the wrong product
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Any included accessories are missing or damaged
We request that customers report issues within 48 hours of delivery, together with photographic or video evidence where possible.
Reporting issues promptly helps us resolve them more quickly.
However, failure to report an issue within 48 hours does not affect your statutory rights regarding faulty, damaged, or incorrectly supplied goods.
Return Shipping Costs
Unless otherwise stated:
Change-of-mind returns
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The customer is responsible for return shipping costs, where permitted by applicable law.
Damaged, defective, or incorrect items
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We will cover reasonable return shipping costs or provide an appropriate remedy, including a replacement or refund, in accordance with applicable law.
For voluntary returns, we recommend using a tracked shipping service.
We cannot guarantee refunds for voluntary returns that are lost in transit without proof of shipment.
Non-Returnable Items
Under our voluntary 60-day return policy, we cannot accept returns for the following items:
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Used, washed, stained, or damaged baby feeding pillows
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Customized or personalized products
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Personal care items that cannot be resold for hygiene reasons
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Gift cards, where legally excluded
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Items missing essential accessories or components
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Final-sale or discounted items, where clearly identified and permitted by law
These exclusions do not override mandatory statutory cancellation rights or rights relating to faulty products.
If you are unsure whether your item qualifies for a return, please contact us before sending it back.
Exchanges
The fastest way to exchange an item is to:
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Request a return authorization
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Return the original item, where required
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Place a new order for the desired item
This helps ensure the quickest delivery of your replacement product.
EU & UK – 14-Day Cooling-Off Period
If your order is delivered within the European Union or United Kingdom, you generally have the legal right to cancel an eligible online purchase within 14 days of receiving it, without providing a reason.
You must notify us of your decision to cancel within this period. You then generally have a further 14 days to return the goods.
You may inspect the product as you would reasonably be allowed to in a shop. Handling beyond what is necessary to establish its nature, characteristics, and functioning may result in a lawful deduction for diminished value.
Certain statutory exceptions may apply, including to qualifying sealed hygiene products once unsealed.
Return shipping costs may apply for change-of-mind cancellations where permitted by law and properly disclosed.
This legal right exists in addition to our voluntary 60-day return policy.
Refunds
Once we receive and inspect your returned item, we will notify you whether your refund has been approved or rejected under our voluntary return policy.
If approved:
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Refunds will be issued to your original payment method
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Processing time: up to 10 business days
For statutory cancellations, refunds will be processed within the deadlines required by applicable law, including any required refund of standard outbound delivery charges.
Please note that your bank or card provider may take additional time to process the refund.
If more than 15 business days have passed since your refund was approved, please contact us at:
Contact
For any questions regarding returns, refunds, or exchanges, please contact:
Nuzzly
Email: contactnuzzly@gmail.com
Our support team will be happy to assist you.