Shipping policy

Shipping Policy (Worldwide)

At Nuzzly, we aim to process and ship your order as quickly and efficiently as possible.

Order Processing Times

All orders are processed within 1–5 business days.

Processing times may be extended during high-volume periods such as holidays, promotions, sales events, or unforeseen delays.

You will receive a confirmation email once your order has been processed and shipped.

Order Cancellation

Orders can be cancelled before they have been processed or shipped, where operationally possible.

Once an order has been shipped, it may no longer be possible to cancel or modify the shipment.

However, customers retain their applicable statutory cancellation and refund rights, including any rights to cancel an online purchase before or after delivery.

For assistance with cancelling an order, please contact:

contactnuzzly@gmail.com

Shipping & Delivery Times

Standard worldwide delivery typically takes:

7–12 business days

This estimated delivery time is in addition to our 1–5 business day processing period.

Delivery times are approximate and may vary depending on:

  • Destination country

  • Customs processing

  • Local carrier delays

  • Holidays or peak seasons

  • Unexpected logistical disruptions

While we work hard to deliver your order quickly, delivery dates are estimates and not guaranteed, subject to applicable consumer protection laws.

Shipping Confirmation & Tracking

Once your order is shipped, you will receive an email containing:

  • Shipping confirmation

  • Tracking number (when available)

Please note that some countries may have limited tracking updates depending on the local postal service.

Tracking information may take additional time to become available after dispatch.

Incorrect Address, Failed Delivery & Returned Shipments

Please ensure that your shipping address is correct and complete at checkout.

Nuzzly cannot be held responsible for delivery problems caused solely by incorrect or incomplete shipping information provided by the customer, where permitted by applicable law.

This may include:

  • Orders shipped to incorrectly provided addresses

  • Delivery delays caused by incorrect shipping information

  • Failed delivery attempts caused by customer-provided address errors

If a package is returned to us due to an incorrect address or failed delivery attempt:

  • We may offer to reship the order, with the customer responsible for reasonable additional shipping costs where appropriate.

Any refund or replacement will be handled in accordance with applicable consumer protection laws.

Customs, Import Fees & Taxes

For international orders, customs duties, import taxes, or additional fees may apply.

These charges are determined by your local customs authority.

Where applicable and clearly disclosed at checkout, additional customs or import charges may be payable by the customer.

Any taxes or duties already included in the checkout price will not be charged again by Nuzzly.

Customs inspections may also extend delivery times.

Lost, Stolen, or Delayed Packages

Once an order has been handed over to the shipping carrier, delivery is managed by the carrier.

However, Nuzzly remains responsible for fulfilling delivery obligations as required by applicable consumer law.

If your package is delayed, lost, or missing, please contact us.

We will assist by:

  • Contacting the shipping carrier

  • Investigating the delivery status

  • Filing an inquiry where appropriate

  • Arranging a replacement or refund when required by applicable law

Packages marked as "Delivered" but not received will be reviewed individually.

Customers are encouraged to check with household members, neighbours, and the local delivery service before contacting our support team.

Delivery Delays

Although we aim to deliver all orders within our estimated timeframe, occasional delays may occur.

If your order experiences a significant delay, please contact our customer support team.

Where delivery exceeds applicable legal deadlines, customers may have the right to request delivery within an additional reasonable period or cancel their order and receive a refund.

Nothing in this policy limits those rights.

Order Support

If you have any questions or need assistance regarding your order, please contact us at:

Nuzzly

Email: contactnuzzly@gmail.com

Our team will be happy to assist you.